Comments on: Doctor Curmudgeon: Don’t You Dare Say You’re Sorry

By: diane

diane — Mon, 23 Feb 2015 14:45:42 +0000

Dear Reliant,
I await my chocolate.
I follow the letter carrier, sniffing at his bag, hoping to smell the welcoming aroma of chocolate

By: Colleague in Arms

Colleague in Arms — Thu, 19 Feb 2015 06:34:34 +0000

I am getting much better at fixing things myself.
And more assertive at asking for supervisors.

By: sara

sara — Wed, 18 Feb 2015 23:53:35 +0000

Love the post!

By: Reliant

Reliant — Wed, 18 Feb 2015 23:50:31 +0000

I brought you a box of dark chocolate almond bark – hope it helps.

By: Diane Eisman

Diane Eisman — Wed, 18 Feb 2015 23:20:51 +0000

Many times I have asked to be transferred to someone in the United states or Canada and I find that, suddenly, the line is dead.

By: Ellen Kracoff

Ellen Kracoff — Mon, 16 Feb 2015 17:29:02 +0000

I have been told numerous times by customer service that the person on the other end is there to insure that the problem is resolved and that you are happy….Unfortunately, unless you are really lucky, you are getting someone reading from a script. Not only that, but most customer service is “out sourced”. I ask where they are located…and generally it is out of the country. I then request to be transferred to someone in the United States. Sometimes you have to ask more than once, but ultimately they must transfer the call. That, of course, does not guarantee that the US Rep will have any better knowledge of the product and the course to take to resolve your issue BUT at least there is a chance that you will not have a language problem.

My other suggestion….return the toaster and get a new, less complicated toaster! It is all the “bells and whistles” that get us into trouble!

By: Huge

Huge — Sun, 15 Feb 2015 21:17:39 +0000

Our time is valuable. I wish they would get to business and stop saying their sorry

By: Diane

Diane — Sun, 15 Feb 2015 05:01:02 +0000

What a terrible experience, siberian.
Unfortunately, that is all too common these days.
Where, or where is that good customer service that so many companies used to pride themselves on?

By: siberian

siberian — Sat, 14 Feb 2015 23:00:27 +0000

I just had a similar experience with Verizon FIOS, only it lasted 2 days, rather than a few hours, which is usually the case. I think the customer service people have the ability to activate static on the line, because on day 3, when I lost all self control, I said the F word. Right after I did that, the customer service person’s voice started breaking up.

By: Patricia

Patricia — Sat, 14 Feb 2015 19:13:45 +0000

Dear Doctor Curmudgeon – Your scenario above is surpassed only by the incompetent, un-educated, un-caring workforce in Miami.