Comments on: Doctor Curmudgeon: It’s High Noon at the Front Desk http://blog.sermo.com/2014/07/16/doctor-curmudgeon-its-high-noon-at-the-front-desk/ Talk Real World Medicine Mon, 23 Mar 2015 13:00:20 +0000 hourly 1 http://wordpress.org/?v=4.0 By: Diane http://blog.sermo.com/2014/07/16/doctor-curmudgeon-its-high-noon-at-the-front-desk/#comment-221 Thu, 31 Jul 2014 16:51:41 +0000 http://blog.sermo.com/?p=1735#comment-221 My office is next to the front desk and I keep my door opened, so I do occasionally hear.
Sometimes, people will complain about a conversation with one of my staff at the front and I have over head it, marveling at the patience and consideration of my staff.

It still “blows my mind” that someone is treated courteously, with patience and professionalism and that patient will complain!!!

]]> By: George Grayson http://blog.sermo.com/2014/07/16/doctor-curmudgeon-its-high-noon-at-the-front-desk/#comment-220 Wed, 30 Jul 2014 23:30:34 +0000 http://blog.sermo.com/?p=1735#comment-220 When I was in private practice and my wife (who has an RN with a master’s) was my office manager, we usually kept front desk people (just one at a time, it was a really small office) four to five years before they moved on. We had two LPNs who stayed with us over ten years, till we closed. I was usually unable to hear what went on at the front window buy my wife heard a lot and shared some of it with me.

]]> By: Diane http://blog.sermo.com/2014/07/16/doctor-curmudgeon-its-high-noon-at-the-front-desk/#comment-219 Sat, 26 Jul 2014 21:54:37 +0000 http://blog.sermo.com/?p=1735#comment-219 Actually, Calvin, I have ..one is published and the first book in a doctor/murder/spy type series is up on Amazon

]]> By: Joy http://blog.sermo.com/2014/07/16/doctor-curmudgeon-its-high-noon-at-the-front-desk/#comment-218 Sat, 26 Jul 2014 18:25:56 +0000 http://blog.sermo.com/?p=1735#comment-218 Bill me for my copay. I hate those words.
I need my prescription right now.
I hate those words.
You docs make so much money.
I hate those words.
I need an appointment now. (Even though I no showed and rescheduled a few).
I hate those words.

]]> By: Calvin Hobbes http://blog.sermo.com/2014/07/16/doctor-curmudgeon-its-high-noon-at-the-front-desk/#comment-217 Sat, 26 Jul 2014 17:49:57 +0000 http://blog.sermo.com/?p=1735#comment-217 You could write a book!

]]> By: Erica http://blog.sermo.com/2014/07/16/doctor-curmudgeon-its-high-noon-at-the-front-desk/#comment-216 Fri, 25 Jul 2014 13:27:07 +0000 http://blog.sermo.com/?p=1735#comment-216 At least in your office SOMEBODY cares!

]]> By: Diane http://blog.sermo.com/2014/07/16/doctor-curmudgeon-its-high-noon-at-the-front-desk/#comment-215 Thu, 24 Jul 2014 00:11:22 +0000 http://blog.sermo.com/?p=1735#comment-215 ah yes plastivdoc…and many want me to give them a box of gloves that they can use for cleaning!.

]]> By: plastivdoc http://blog.sermo.com/2014/07/16/doctor-curmudgeon-its-high-noon-at-the-front-desk/#comment-214 Wed, 23 Jul 2014 17:57:08 +0000 http://blog.sermo.com/?p=1735#comment-214 my pet peeve is the patient who has the ‘balls’ to ask for free dressings when they don’t have the funds to pay for the initial office visit!!

]]> By: Diane Eisman http://blog.sermo.com/2014/07/16/doctor-curmudgeon-its-high-noon-at-the-front-desk/#comment-213 Mon, 21 Jul 2014 14:41:39 +0000 http://blog.sermo.com/?p=1735#comment-213 Never heard of it.
Would love to hear what my staff thinks of me.
But we are such a small office, I doubt if it could be as anonymous as I would like

]]> By: docmom2 (Peds) http://blog.sermo.com/2014/07/16/doctor-curmudgeon-its-high-noon-at-the-front-desk/#comment-212 Mon, 21 Jul 2014 13:49:57 +0000 http://blog.sermo.com/?p=1735#comment-212 360 is where everyone in practice evaluates everyone else…it’s interesting! You get to hear from every staff member anonymously. I found the front office staff really appreciate being known by the doctors and nurse practioners. Helps their job be better!

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